Terms of service

CUSTOMER SERVICE

We care deeply about our customers. We make every effort for you to have the most extraordinary customer experience with us and our products.

We begin with our high expectations for our products' quality, maintaining our products information updated and accurate, all the way to the delivery of our products to you.

We will move heaven on earth to get what you deserve and promise to rectify any mistakes we have made in the unlikely event they occur.

If you want to learn more about our sustainability commitments, head to the Sustainable Chocolate page.

 

WHOLESALES ENQUIRIES

If you are interested in stocking our products, please email us. We always look for new ways to deliver our luxury chocolates to our customers.

​You can contact us via

info@bossanovachocolate.co.uk.

​Thank you for taking the time to reach out to us!

 

PAYMENT METHODS

Our website complies with PCI-II and operates secure protocols to handle customer authentication and verification. You can validate that by checking we have an HTTPS protocol before our domain name (https://www.bossanovachocolate.co.uk) and the padlock symbol at your web browser address line.

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We accept the following payment methods.

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Direct customers

Online

​- Credit / Debit Cards
- PAYPAL

​Offline (available at the local markets and when collecting from our chocolate studio)

- Cash

- Cash over delivery (COD) 

​We don't store your card details anywhere on our platforms. When you add your payment details, it is collected directly by the payment providers.

Market Trade/Retailers/Wholesalers

- Invoicing (payment via business Credit/Debit Cards)