Shipping policy

 

There are various ways we can ship your items, or you can collect them. 

 

Postal delivery

 

We use Royal Mail as our mail order partner. You can choose Second or First Class services typically fulfilled between 2-3 working days for Second Class service and 1-2 workdays for First Class. For further details of the Royal Mail SLAs, please check here.

Royal Mail prices vary with the size of your order. Most of our orders fall into the small parcel category. However, if your order is a generous one, you may incur additional costs. We don't charge a handling fee, so all money you pay for postal delivery is used to purchase your parcel's correct postal label. 

If you have any question regarding Postal deliver charges, please don't hesitate to contact us.

We can ship your order within the UK, including Northern Ireland.

At this present time, we are not yet ready for the EU or the Rest of the World shipping but keep an eye here for updates.

 

Collection at local markets

 

We have a permanent stall at Farmer's Market, and we have enabled you to chose that option to collect your order should you prefer. There will be no cost associated with collecting your order on Saturday Market between 9 am and 1 pm. 

We also have a stall twice monthly at Pontcanna Market. You can choose to collect there if you wish too, but because we are not there every weekend, please check with us beforehand. Pontcanna Market operates between 10 am and 2 pm.

 

Collection at our chocolate studio

 

We offer you also the opportunity to come and collect your order at our address. We will confirm your allocated pick-up time via email. Please, don't turn up without confirmation as we may not have your order ready for delivery.